Privacy policy

1. Introduction

This Privacy Policy explains how KLIK agency™ collects, uses, stores, and protects personal and business information shared through our design services and website.
We respect your privacy and are committed to keeping your data safe, transparent, and only used for its intended purpose.

By using our services, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information directly from you when you engage our services, request a quote, or communicate with us.

Personal Information:

  • Name and contact details

  • Email address

  • Phone number

  • Company details (if applicable)

  • Billing address and payment information

Project Information:

  • Brand assets and guidelines

  • Project briefs and creative requirements

  • Feedback and communication history

  • Design preferences and content provided by you

2.2 Information Automatically Collected

When you visit our website or digital tools, we may collect:

  • IP address, browser type, and device information

  • Operating system and session data

  • Pages visited and time spent

  • Referring URLs

  • Date and time of visits

We also use cookies and similar technologies to enhance website performance and user experience.

Cookie categories:

  • Essential cookies (site functionality)

  • Analytics cookies (performance tracking)

  • Preference cookies (UX improvements)

  • Marketing cookies (only with consent)

3. How We Use Your Information

3.1 Service Delivery

  • To process design requests and manage ongoing projects

  • To communicate regarding project status or updates

  • To process payments and send invoices

  • To deliver completed work and provide support

3.2 Service Improvement

  • To improve our website, workflows, and client experience

  • To analyze anonymized user behavior

  • To test and optimize design and communication systems

3.3 Communication

  • To send service-related updates or notices

  • To share marketing content or newsletters (only if you’ve opted in)

  • To notify you of new services or updates to our policies

4. Data Storage & Security

4.1 Storage

Your data is securely stored using trusted cloud providers with industry-standard encryption, limited staff access, and regular security audits.

4.2 Retention

  • Active client data is stored for the duration of the service.

  • Archived data is kept for up to 5 years for reference and compliance.

  • Financial records are stored as required by Dutch law.

  • You may request deletion of your data at any time, unless legal retention applies.

4.3 Security Measures

  • SSL/TLS encryption

  • Secure password and authentication policies

  • Regular system and security updates

  • Employee data protection training

5. Information Sharing

We do not sell or trade personal data. Information is only shared when necessary for service delivery or legal compliance.

5.1 Third-Party Service Providers

We may share limited information with:

  • Payment processors (for secure transactions)

  • Cloud storage and project management platforms

  • Email or analytics services

Each third party complies with GDPR and data protection standards.

5.2 Legal Requirements

We may disclose data when required by:

  • Court orders or legal processes

  • Law enforcement or government authorities

  • To protect the rights, safety, or property of KLIK agency™

6. Your Rights and Choices

You have the right to:

  • Access and review your personal data

  • Request corrections or deletions

  • Download or transfer your data

  • Opt out of marketing communications at any time

  • Withdraw consent for non-essential cookies

For requests, contact us at: privacy@klik.agency

7. Children’s Privacy

Our services are intended for users aged 18 and older.
We do not knowingly collect personal data from minors. If such data is discovered, it will be deleted immediately.

8. International Data Transfers

KLIK agency™ may store or process data on servers located within the EU or other jurisdictions with adequate data protection laws.
All cross-border transfers comply with the EU GDPR and standard contractual clauses to ensure your information remains protected.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect service or regulatory changes.
If significant changes occur, we will notify you via email or on our website with at least 30 days’ notice.
Continued use of our services after updates constitutes acceptance of the revised policy.

10. Regional Rights

10.1 European Users (GDPR)

You have the right to:

  • Access, correct, or delete personal data

  • Restrict or object to processing

  • Request data portability

  • File a complaint with a supervisory authority

10.2 California Users (CCPA)

Residents of California may:

  • Request details on what personal data is collected or shared

  • Opt out of data sales (KLIK does not sell data)

  • Request data deletion

  • Receive equal service regardless of privacy choices

10.3 Other Regions

KLIK complies with applicable local data protection regulations in all regions of operation.

11. Compliance and Certification

KLIK agency™ operates in accordance with:

  • GDPR (EU General Data Protection Regulation)

  • CCPA (California Consumer Privacy Act)

  • Dutch and EU Data Protection Laws

12. Contact Information

For privacy-related inquiries or data requests, contact:

KLIK agency™
The Hague, The Netherlands
info@klik.agency
www.klik.agency
Chamber of commerce no: 90032357

Acknowledgment

By using our services, submitting a project brief, or communicating with KLIK agency™, you acknowledge that you have read, understood, and agreed to this Privacy Policy.